Shipping Policy

Thank you for shopping with us! We are committed to ensuring your order reaches you as quickly and safely as possible.

Order Processing

• Orders are processed within 1–3 business days after payment has been confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During new product launches, sales, or peak periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information (where applicable).

Shipping Rates

Shipping fees are calculated at checkout based on your delivery location and the weight of your order.

We may occasionally offer free shipping promotions. Any applicable promotions will be clearly stated on our website.

Estimated Delivery Times

Estimated delivery times are as follows:

• Singapore: 1–3 business days

• International: 7–21 business days (depending on destination and shipping courier chosen)

Please note that these are estimated delivery times only and may be affected by customs processing, weather conditions, courier delays, or other circumstances beyond our control.

International Orders

Customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their country's customs authorities. These charges are not included in the purchase price or shipping fee.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

We are not responsible for delays or failed deliveries due to incorrect or incomplete shipping information provided by the customer. Additional shipping charges may apply if a package needs to be resent.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date with your order number and any relevant photos (if applicable).

Shipping Delays

While we strive to deliver orders within the estimated timeframe, we cannot guarantee delivery dates. Delays caused by couriers, customs, severe weather, or other unforeseen events are outside of our control.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: [sentinelgames.sg@gmail.com]

Business Hours: 
Monday: 12pm - 10pm
Tuesday: Closed
Wednesday: 12pm - 10pm
Thursday: 12pm - 10pm
Friday: 12pm - 10pm
Saturday: 2pm - 10pm
Sunday: 2pm - 10pm